4.1c ERMUSR 03-09-2021 - Laserfiche WebLink

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ERMU CommissionPolicyG.4e1Customer Accounts ______________________________________________________________________________ d.Establishapolicyfor the disconnection of service without notice for the following circumstances: unauthorized useof service;tampering with utility equipmentor metering;or conditions determinedto be hazardousto the customer, equipment, or to the public. e.Establishapolicy definingtheconditionsfor reconnection of service that include the following:customers placed on the disconnection list must paydisconnection/reconnection fee as identified in the Commission adopted Fee Schedule;customers who are in arrears before disconnectionshall be required to post an additional depositconsistent with the Deposit Policy;and all obligations must be made in full prior to reconnection.Payment of all amounts required for reconnection must be made in the office or online. Only cash, money order, or credit cards will be accepted. There will be no payments collected by field staff. f.Consistent with Minnesota Statutes Section 216B.097,regarding theCold Weather Rule, developapolicy addressing non-disconnection for customers meeting the qualification requirementsbetween October15 and April 15. g.Consistent with Minnesota StatutesSection 216B.0975,regarding Disconnection During Extreme Heat Conditions, developapolicy addressing non-disconnection for customers meeting the qualification requirements. 4.Establish policy and procedures forcustomer account disputes: a.Consistent with the Dispute Resolution Committee Charter Policy,provideanoptionfor acustomer appeal process through the Dispute Resolution Committeefor customer issues whereresolutionrequires action not authorized or delegated to management. POLICY HISTORY: AdoptedMay 12,2020 ______________________________________________________________________________ Page 3of3 146