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<br />INFORMATION <br /> <br />Klaers, Pat <br /> <br />From: <br />Sent: <br />Subject: <br /> <br />Arnold R Hendrickson [arnold.hendrickson@centerpointenergy.com] <br />Thursday, July 14, 2005 2:18 PM <br />CenterPoint Energy Service Line Replacement -- Project Update <br /> <br />(Embedded image moved to file: pic16519.gif) <br />Hendrickson <br /> <br />Arne <br /> <br />Local Government Relations <br /> <br />Dear City Official, <br /> <br />As you know, Centerpoint Energy is engaged in a major service line <br />replacement project that affects your community. I want to briefly <br />update you about the project and address a few issues that have <br />arisen during the course of our work. I have also included the <br />latest version of the project Q&A which contains helpful information <br />for the public. <br /> <br />As always, please contact me if you have any questions about this <br />project or any other matter. Also, please let me know if there is <br />any other information you would like to receive regarding this <br />project or if there is another format in which you would like to <br />receive it. <br /> <br />Sincerely, <br /> <br />Arne Hendrickson <br />Local Government Relations <br />612-321-5375 <br /> <br />Service Line Replacement Project Update <br /> <br />A dedicated phone number for all Service Line Replacement Project <br />inquiries has been established: <br /> <br />1-800-595-8171 (Mon.-Fri., 9 am-7 pm). <br /> <br />The number of service lines replaced to date is over 3800. <br />Service line replacement work continues in 17 communities, with <br />three more coming on line in July. <br />Six construction companies are currently assisting company <br />employees with the project: Arbys, Michels, InfraSource, Northern <br />Pipeline Construction Company, KS Energy Resources, and <br />Contracting & Material Company. <br />The company is now communicating information about the project to <br />customers using small lawn signs and door hangers. The lawn signs <br />are yellow information cards attached to stakes and will be placed <br />in a visible location on a customer's property. <br />Updated information about the project is available at <br />www.CenterPointEnergy.com/SrvcReplace. <br /> <br />SERVICE LINE REPLACEMENT PROJECT <br />Frequently Asked Questions <br />July 6, 2005 <br /> <br />1 <br />