5.3 ERMUSR 02-09-2021 - Laserfiche WebLink

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______________________________________________________________________________ Page 5 of 8 • Commission Meeting Room Upgrade – This has been an initiative for a number of years and was finally completed in 2020 with the hire of our IT/OT Technician. The wallpaper was removed, and the walls were painted; the white board was removed, and large TV screens were installed in their place. There was also a camera and microphones installed for phone calls, remote meetings, and teleconferencing capabilities. There are some minor additional changes still coming with a cabinet and refrigeration unit along the east wall. • Mosaic Utilization – This initiative was created to take advantage of an NISC tool for interactive displays and graphs to help present financial and other detailed information. We have not been successful in carving out time for the training and implementation of this module but hope to in 2021. • Advanced Metering Infrastructure (AMI) and Smart Grid Analysis – Staff continues to move forward with analysis on this multi-year initiative. The actual metering equipment upgrade will not occur until after the construction of the new field services building. The plan that staff developed includes a list of three potential equipment vendors, identified the need for an outside consultant to develop the request for proposal for the project, estimated a project budget of $2 to $3 million, and developed an implementation timeframe of late 2022 to early 2023. • iVUE Connect – This is a new initiative to determine how the NISC customer service platform, iVUE Connect, will work for us. It is likely NISC will discontinue supporting the current platform at some point and we will be forced to utilize iVUE Connect. This platform was not designed well for multi-service accounts in the beginning so we haven’t been training with it as we normally would. As we train this year, we should be able to identify the shortcomings we will need to work through with NISC. • NISC Module Integration – There are many modules in NISC that staff is exploring including: Meter Data Management System (MDMS) which is required to implement Advanced Metering Infrastructure (AMI), Outage Management Systems (OMS), Mobile Workforce and AppSuite, etc. Analysis for these modules for potential future implementation is based on need, return on investment, and other delivered value. NISC conducted a technology roadmap analysis for ERMU in 2018. The result of that analysis showed that Mobile Workforce and AppSuite was the foundation and needed to be first. The initiative to implement Mobile Workforce and AppSuite went live February 3, 2020. Staff and NISC have been working on improving the process and other items relating to the implementation. The module at full implementation allows for employees to work paperlessly and share and access data from the field improving workflow and efficiency. Theme 5: Growth – Assess the growth curve to make decisions regarding organizational change. 65