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Economic Development Authority Minutes Page 3 <br /> January 21,2020 <br /> ----------------------------- <br /> Commissioner Wagner clarified ISD 728 School District and the City of Elk River <br /> were not included among the largest employers. <br /> 8.2 Business Survey Matrix <br /> Mr. Portner presented the staff report. <br /> Commissioner Ovall agreed with section 13 of the matrix which talked about <br /> removing one of the public hearings and looking at eliminating some permit <br /> processes to speed up timelines. He asked if the city has customer service issues that <br /> need to be addressed. <br /> Mr. Portner stated as long as someone says there is a c tea; , service issue the city <br /> should work on improving their customer service. <br /> Commissioner Ovall asked if there is some way`to'survey customers immediately <br /> after an interaction to find out more feedback. <br /> Mr. Portner pointed out the back of staff business cards ask"Is there anything I <br /> could have done to better serve you today?". However,most people only fill out <br /> surveys when they had a negative experience. <br /> Commissioner Wagner agreed if the customer experience is not perfect then it is a <br /> failure. She believes business owners may be reluctant to give feedback because of <br /> perceived fear of retaliation from the city. She is hoping to gather facts on if this is <br /> true. She pointed out large corporations who come to town have staff that are <br /> familiar with how to start a business but smaller organizations are doing this for the <br /> first time and may need help working through the details. <br /> Commissioner Christianson felt section 9 of the matrix had the greatest opportunity <br /> for improving perception`` <br /> President Tveite referated that it is a living document and can continue to be <br /> updated to provide feedback if anyone hears comments from business owners or <br /> customers. <br /> 8.3 Verizo <br /> Ms. Othoudt presented the staff report. <br /> Moved by Commissioner Wagner and seconded by Commissioner Ovall to <br /> approve an entity name change and execution of a new lease agreement. <br /> Motion carried 5-0. <br /> UREJ <br />