Laserfiche WebLink
FALL 2020 <br />THE CURRENT <br />ERMU FAQ: The Cold Weather Rule and COVID-19 <br />The State of Minnesota established the Cold Weather Rule (CWR) to protect residential <br />19 pandemic, <br /> <br />PUBLIC POWER <br />Yes. Customers must make and keep a mutually <br />WEEK 2020 <br />agreed upon payment plan with ERMU to <br />October 4-10 is nationally <br />avoid disconnection. <br />recognized as Public Power <br />Week, a time when ERMU likes <br /> <br />to help customers understand <br />what public power is and how it <br />Residential customers are eligible for CWR if <br />they meet the income guidelines and receive <br />some form of assistance. <br />As a municipal utility, we are <br />owned by those we serve and <br /> <br />governed by members of the <br />community. Every decision we <br />Individuals who meet income guidelines <br />make and action we take is <br />and already receive some form of assistance <br />directed by our mission, vision, <br />can complete and submit an Inability to Pay <br />and values. <br />Application, available on our website. <br />Be sure to follow us on social <br />media to see public power <br /> <br />in action! <br />Keeping open communication with ERMU <br />should circumstances change is the best way <br />to ensure a continuation of service. <br /> <br />can still contact ERMU to establish a mutually agreed upon payment plan. <br />We understand that many of our customers are facing a new set of challenges this year, so if <br />CUSTOMER SERVICE <br />WEEK 2020 <br />Energy Assistance <br />highlights another crucial <br />There are several local organizations that may be able to support you <br />department at ERMU. <br />if you need energy assistance this winter season. <br />Each member of our service <br />888.765.5597 <br />knowledgeable and thorough <br />support to the customers they <br />Sherburne County Emergency Assistance <br />763.765.4000 <br />work with. <br />320.963.6500 <br />We are looking forward to <br />sharing more about the great <br />Hennepin County Community Action <br />952.933.9639 <br />work the Customer Service <br />Department does on <br />Salvation Army HeatShare <br />320.252.4552 <br />social media. <br />763.441.1020 <br />| <br />WE WELCOME YOUR QUESTIONS AND COMMENTS: ERMUMN.COM 763.441.2020 <br />79 <br />