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Website Update – Opening a business in ER Amanda/Zack May 18 <br />10 <br />• Communicating in person vs. sneaking around taking pictures or sending <br />threatening letters would be appreciated more. <br />• Several references to the ‘enforcement’ verbiage on the city truck were used as an <br />example of a philosophy being tilted away from personable customer service. <br />Communication -Public Information for CUP compliance process <br />-Council/Authority work session discussion <br />regarding legal compliance / notice requirements <br />Zack July 20 (Postponed to August 17) <br />Re-brand nuisance code division Zack Community Enhancement division <br />unveiled. <br />July 20 (Postponed to August 17) <br />11 EDA/HRA Loan processes are cumbersome. Can they be simplified and expedited? Policy EDA/HRA policy review Amanda May 18 & June 15 <br />12 <br />There is no substitution for product knowledge, some examples of staff not fully <br />knowledgeable of the code, ordinance, process or loan. Additional training can help. <br />Training Remedial staff training Amanda/Zack Cal seek additional direction from Matt <br />and Jennifer on specific topics to provide <br />direction on training needs. <br />13 <br />How can the Planning and Zoning process be streamlined and given more authority to <br />reduce timelines? <br /> <br />Policy Council policy discussion regarding: <br /> - Policy delegation <br /> - Ordinance standards <br /> - Uses and approval process <br /> - Eliminate one of two public hearing requirements. <br /> - Eliminate some permitting requirements <br />Zack July 20 (Postponed to August 17) <br />14 <br />A review of the city fee schedule is needed both by comparison cities and philosophy. <br />(i.e. bldg. permit, sac/wac, utility deposits) <br /> <br />Policy Council Work Session Discussion on Fees Cal June 15 - July 20 if planning fees too <br />July 20 (Postponed to August 17) <br />Fee Comparison Study Suzanne June 15 - July 20 if planning fees too <br />July 20 (Postponed to August 17) <br />15 <br />• Some perceived that the personal agenda of a staff member can influence the way <br />City process is interpreted. <br />• Shouldn’t it be a collective effort, or common goal, for staff and entrepreneurs to <br />build and grow the business community in Elk River together? <br />Communication <br />Education <br />Perception <br />Public education on city process/rules Cal May 18 & June 15 <br />Council/Authority work session on processes Amanda/Cal/Zack May 18 & June 15 <br /> <br />Follow-up on August 17 with an overview of the feedback received, actions taken, and next steps.