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Concern #15 The perceived notion the agenda of a staff member can influence the way the city processes <br /> and interprets an application. Shouldn't it be a collective effort, or common goal, for staff and <br /> entrepreneurs to build and grow the business community in Elk River together? <br /> The EDA seeks to obtain feedback after every loan processed. It was suggested that staff complete a post process <br /> questionnaire for the applicant to outline what worked and what didn't work for the process <br /> Concern #3: Clearly outline what is being inspected for the entire project and limit the inspection to that <br /> list. New items should not pop up with every inspection. Concern #4: Clear written instruction including <br /> citing relevant code for each infraction. <br /> The Commission felt that the presentation of items staff has revised or added, and the implementation of <br /> Citizenserve, adequately addressed the issues in the Chamber of Commerce Business Survey concerns #3 and #4. <br /> Concern #1: If the city really wants to be known for supporting renewable energy, they should <br /> reconsider their incentive programs to support projects that are in line with the stated objectives in the <br /> Comprehensive plan: to be more energy efficient, preserve resources, even if it means ordinance or <br /> design flexibility. Concern #7: Use the velvet glove approach when delivering requirements for <br /> compliance. Think of the business owners as customers. <br /> Commission consensus on concerns #1 and #7 was the issues have been addressed and follow up will be <br /> continuous. <br /> Financial Impact <br /> N/A <br /> Mission/Policy/Goal <br /> Citing undocumented concerns regarding the business atmosphere experienced by developers with the city,the <br /> EDA commissioned a survey through the Elk River Area Chamber of Commerce to identify specific concerns. <br /> Attachments <br /> ■ Chamber of Commerce Business Survey Matrix <br /> ■ May 18, 2020, EDA Staff Report and Minutes <br /> ■ June 15, 2020, EDA Staff Report and Minutes <br /> ■ July 20, 2020, EDA Staff Report and Minutes <br /> ■ August 17, 2020 EDA Staff Report and Minutes <br /> N:\Departments\Community Development\Economic Development\EDA\Administrative\Agenda\EDA Agenda Packets\2020\09-21-2020\7.1 sr Business Survey <br /> Matrix Recap.docx <br />