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Division Performance Measures & Goals for 2021 <br />IT <br />Division: <br />Completed by:Bob Pearson <br />Performance Measure2019 Actual2020 Estimated2021 Projected <br />Physical Servers91010 <br />Virtual Servers555558 <br />Computers201209210 <br />Desk Phones290293300 <br />Cell Phones879093 <br />Data Cards555860 <br />Security Cameras105105135 <br />Wireless Access Points252832 <br />Support Tickets557700750 <br />Division GoalGoal Objective/Task <br />This will include the technical and procedural changes <br />necessary to implement the Security Policy. Such as <br />Implementation of the Information Security Policy <br />mandatory security training, change management, and <br />incident management. <br />Maintain network reliabilityTrained staff, updated systems, system redundancy <br />Policy updates, business continuity, disaster recovery, <br />Ensure network security/recovery <br />incident response <br />Create staff efficiencies through technology and improve Research and implement new technology and systems <br />customer/user experienceto meet service needs. Migrate files to the cloud. <br />