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Website Update—Opening a business in ER Amanda/Zack May 18 <br /> • Communicating in person vs. sneaking around taking pictures or sending Communication -Public Information for CUP compliance process Zack July 20 <br /> threatening letters would be appreciated more. -Council/Authority work session discussion <br /> 10 • Several references to the `enforcement'verbiage on the city truck were used as an regarding legal compliance / notice requirements <br /> example of a philosophy being tilted away from personable customer service. Re-brand nuisance code division Zack July 20 Community Enhancement <br /> division unveiled. <br /> 11 EDA/HRA Loan processes are cumbersome. Can they be simplified and expedited? Policy EDA/HRA policy review Amanda May 18 &June 15 <br /> There is no substitution for product knowledge, some examples of staff not fully Training Remedial staff training Amanda/Zack Cal seek additional direction from Matt <br /> 12 knowledgeable of the code, ordinance,process or loan. Additional training can help. and Jennifer on specific topics to provide <br /> direction on training needs. <br /> How can the Planning and Zoning process be streamlined and given more authority to Policy Council policy discussion regarding: Zack July 20 <br /> reduce timelines? - Policy delegation <br /> 13 - Ordinance standards <br /> - Uses and approval process <br /> - Eliminate one of two public hearing requirements. <br /> - Eliminate some permitting requirements <br /> A review of the city fee schedule is needed both by comparison cities and philosophy. Policy Council Work Session Discussion on Fees Cal June 15 -July 20 if planning fees too <br /> 14 (i.e. bldg. permit, sac/wac,utility deposits) Fee Comparison Study Suzanne June 15 -July 20 if planning fees too <br /> • Some perceived that the personal agenda of a staff member can influence the way Communication Public education on city process/rules Cal May 18 &June 15 <br /> City process is interpreted. Education <br /> 15 Perception Council/Authority work session on processes Amanda/Cal/Zack Ma 18 & une 15 <br /> • Shouldn't it be a collective effort, or common goal, for staff and entrepreneurs to P / ty pY J <br /> build and grow the business community in Elk River together? <br /> Follow-up on August 17 with an overview of the feedback received, actions taken, and next steps. <br />