7.1. EDSR 06-15-2020 - Laserfiche WebLink

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Action Plan Elk River Area Chamber of Commerce Focus Group Discussions July 30 & 31, 2019 Concerns/Recommendations Type of Task/Actio L Staff Point of Expected Completion Date am 6, Concern Contact (Date to CC or Commission) If the city really wants to be known for supporting renewable energy, they Policy Review Comprehensive Plan Update Comp Plan update throughout the year. should reconsider their incentive programs to support projects that are in line -Explore programs to support goals Zack Work session discussion July 20. 1 with the stated objectives in the Comprehensive plan: to be more energy -Explore ordinances that provide flexibility to meet efficient, preserve resources, even if it means ordinance or design flexibility. goals Current rebate programs are insufficient to achieve the objectives of the stated Policy Review ERMU, EDA and HRA Commission Reviews May 18 2 goals. -Discuss programs to achieve Comp Plan Goals Amanda/Troy -Determine what is sufficient Clearly outline what is being inspected for the entire project and limit the Communication Citizenserve Software Implementation Suzanne June 15 (Postponed) inspection to that list. New items should not pop up with every inspection Formal letters of explanation Suzanne/Bob R. June 15 (Postponed) 3 Preconstruction meetings Suzanne/Bob R. June 15 (Postponed) Develop inspection policy for each permit with Suzanne/Bob R. June 15 (Postponed) explanation sheet for each permit to include relevant code citation Clear written instruction including citing relevant code for each infraction. The Communication Citizenserve Software Implementation Suzanne June 15 (Postponed) 5 remedy should be clearly defined so there is less re-work that needs to be done Can there be an ombudsman or advisor type position to negotiate the maze of Budget/Position Council Budget discussion Suzanne/Zack/Amanda May 18 - First budget meeting discussing city rules on the business owner's behalf? This person could develop Addition new positions requests. relationships proactively with business owners and encourage a partnership mentality between owners and city staff. Use the velvet glove approach when delivering requirements for compliance. Customer Service -Customer Service Training Suzanne June 15 (Postponed) Think of the business owners as customers. -Professional Standards Training • The business customer often does not feel their risk is appreciated or understood. Empathy does not mean bending the rules. • It is generally understood that rules are rules;it's the attitude and approach of 7 those tasked with compliance/enforcement that makes the difference. FAQ guides Suzanne/Zack/Bob June 15 (Postponed) • Can Compliance and Customer Service both be accomplished or balanced? • Find a way to say"yes" and not always "no". Find a way to be more welcoming in the process, even when the answer might be "no". Can staff help to find a way Authority/Council review/craft of ordinance and Zack/Amanda July 20 to say"yes"with suggested changes in design? policy purpose statements There is a need for balance between desire for beautification and business use of Policy Council Review/Action on city ordinances Zack July 20 8 property (storage, signage etc.) • Can there be a proactive approach to business development such as educating Education -Incorporate Pre-application meetings Suzanne/Zack June 15 - Process has started. No need to builders, contractors, owners before a project is submitted? Planning and ED -Encourage Work Session Reviews discuss,provide as information in future • Communications regarding process requirements for Building permits, Codes, update. 9 Loan programs and Ordinances needs to be timely,consistent, clear, transparent Review and update project checklists Zack July 20. and communicated up front,before excessive money is spent. Meet with Minneapolis planners regarding their Amanda May 18 Business Navigator Office Citizenserve Software? Suzanne June 15 (Postponed)