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4.0Budget Plan <br />A)Customers that have one timely payment history at their current <br />location can request tobe put on abudget payment plan. <br />B)Budget payments aredue on the due date specified in the bill. <br />C)Budget payments will be equal to 1/12 of the customer <br />bill plus five percent. <br />D)ERMU will review all accounts on an annual basis to ascertain the reasonableness of <br />the budget under current rates or conditions of use of service, and the monthly <br />payment will be adjusted accordingly. <br />E)The following criteria must be met in order to qualify forand remain inthe budget <br />program: <br />1)Customer must submita signed and dated application form forapproval by <br />ERMU. <br />2)Customer must have a payment history with ERMU of at least 12 consecutive <br />timely payments. <br />3)Customer accountstatus must be at a zero balance prior to starting abudget <br />payment plan. <br />4)Budget payment planswill be cancelled, effective immediately, if any payment <br />made is unable to clear the bank for NSF or any other reason. <br />5.0Disputed Bills <br />A) A customer who disputes the amount of their bill or is unable to pay the full amount of <br />the bill due to temporary financial difficulties shall have the right to an informal <br />conference with a Customer Service Representative in the ERMU office on business <br />days, during normal working hours. Said employee shall have the authority to make <br />arrangements with the customer onadeferred payment schedule of that bill, and shall <br />also have the authority to review and recommend adjustments concerning the amount <br />of their bill. <br />6.0Customer Request for Manual Meter Reading <br />A) A customer that receives electric and/orwater service may request to have automated <br />meter reading communication equipment on electric and/or water meter(s)disabled. <br />B) The customer will be required to pay 100% of the cost, to disable and/or replace <br />automated meter reading equipment,including but notlimited to: time and materials; <br />electrical and plumbing contractors;landscapers; carpenters;and irrigation installers. <br />Customer will receive a credit for the cost of the standard meter. The customer and <br />contracted professionals will be required to meet all applicable building and electric <br />codes. <br />C)The customer will be required to pay the Manual Meter Reading Fee per the ERMU <br />fee schedule for both electric service and water service,if applicable. The Manual <br />Meter Reading Fee will be applied monthly while enrolled for manual meter readings. <br />D) The customer will not be eligible to participate in load management or efficiency <br />programs that require radio or wireless communication from ERMU. <br />67 <br />