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I. General Overview <br />Funded by a grant from the Demonstration of Energy & Efficiency Developments (DEED) Program, the <br />eReliability Tracker Annual Report was created by the American Public Power Association (the <br />Association) to assist utilities in their efforts to understand and analyze their electric system. This report <br />focuses on distribution system reliability across the country and is customized to each utility. The data <br />used to generate this report reflect activity in the eReliability Tracker from January 1, 2019 to December <br />31, 2019. Note that if you currently do not have a full year of data in the system, this analysis may not <br />properly reflect your utility's statistics since it only includes data recorded as of February 23, 2020; <br />therefore, any changes made after that date are not represented herein. <br />Reliability reflects both historic and ongoing engineering investment decisions within a utility. Proper use <br />of reliability metrics ensures that a utility is not only performing its intended function, but also is providing <br />service in a consistent and effective manner. Even though the primary use of reliability statistics is for <br />self-evaluation, utilities can use these statistics to compare with data from similar utilities. However, <br />differences such as electrical network configuration, ambient environment, weather conditions, and <br />number of customers served typically limit most utility-to-utility comparisons. Due to the diverse range of <br />utilities that use the eReliability Tracker, this report endeavors to group utilities by size and region to <br />improve comparative analyses while reducing differences. <br />Since this report contains overall data for all utilities that use the eReliability Tracker, it is important to <br />consider the effect that a particularly large or small utility can have on the rest of the data. To ease the <br />issues associated with comparability, reliability statistics are calculated for each utility with their <br />respective customer weight taken into account prior to being aggregated with other utilities. This means <br />that all utilities are equally weighted and all individual statistics are developed on a per customer basis. <br />The total number of active utilities for 2019 is 502. The aggregate statistics displayed in this report are <br />calculated from 310 utilities that provided or verified their data and experienced more than two outages <br />in 2019. Also, utilities that experienced no outages this year, or did not upload any data, will have NULL <br />or "0" values in their report for their utility-specific data and were not included in the aggregate analysis. <br />2 <br />56 <br />