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conducts annual reviews of our system to identify areas that may need improvement and <br />performs ongoing vegetation management activities toensure that trees do not grow into <br />overheadlines, causing serviceinterruptions. We are finalizing our disaster recovery plan and <br />conducting exercises to test that plan. We are also implementing the best cyber security <br />practices in the industry to prepare for potential threats. <br /> <br />ERMU takes safety very seriously. Over the three-year review period, employees maintained a <br />consistent overall record of safety. Through their deliberate emphasis on preventing accidents, <br />ERMU employees have been able to create a culture that focuses on safety. During our monthly <br />safety trainings, daily tailgate meetings, and on-site job briefings, working safely is always on <br />every employee’s mind. All new employees are required to go through our initial safety training <br />as part of their on-boarding process. All incidents and near misses are discussed to make <br />everyone aware of the hazard and to determine steps to prevent a similar incident in the <br />future. In 2019, ERMU established the Safety Training Workgroup to provide perspective from <br />all departments with the goal of improving our safety training program and safety culture. <br /> <br />ERMU is committed to workforce development. Throughout the company, employees are <br />encouraged to network with others in our industry by attending seminars, conferences, job <br />related trainings, etc., so they can keep up to date on best standards and practices within the <br />industry. Recently identified in the employee survey, the need for employee leadership training <br />has been supported by the commission through a 2020 initiative. This type of development is <br />why ERMU has such exceptional employees. We could not have received this award without <br />our employees being truly committed to doing such an excellent job. <br /> <br />ERMU is dedicated to continuous system improvement. With the completion of acquiring <br />service territory from Connexus in 2019, ERMU will focus on improving facilities within these <br />areas to bring them up to ERMU standards. Constant inspection and maintenance of equipment <br />helps us to determine upcoming projects and scope. ERMU maintains a comprehensive long- <br />term capital project plan to help identify our needs well into the future. Budget planning is <br />conducted on an annual basis and presented to the Commission for their approval. We perform <br />cost of service studies every 5 years to preserve the financial health of the utility along with <br />maintaining adequate financial reserves to mitigate risk. <br /> <br />The staff at ERMU is proud to serve its community. We will continue to look for ways to <br />improve and achieve the best results for our customers by providing high quality service at <br />competitive rates. <br />______________________________________________________________________________ <br />Page 2 of 2 <br />8 <br />