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5.2 2019 Fourth Quarter Delinquent Items Ms. Karpinski presented the delinquent items for the fourth quarter, including a delinquent amounts report totaling$5,708.23 for all services. She also presented the delinquent items comparisons for 2017—2019 and provided an overview of the year end totals. Ms. Karpinski noted that the graphs in the report have been updated to provide better quarterly and year- to-date comparisons. The commission had a few questions including how our delinquents compare to other utilities. Ms. Karpinski responded that our percentage of uncollectible accounts per revenue dollar for 2019 are .029%, well below the national average which is between .17% and .40%. Moved by Commissioner Westgaard and seconded by Commissioner Bell to approve the 2019 Fourth Quarter Delinquent Items. Motion carried 5-0. 5.3 Strategic Plan and 2019 Annual Business Plan Results Mr. Adams provided some background on the Strategic Plan and explained that the purpose of the plan is to establish the long-term direction and goals for our organization and a plan of how to get there. He stressed that the Strategic Plan is a long-term, forward-looking tool. Mr. Adams presented the highlights, challenges, and results from the 2019 initiatives as outlined in his memo. Each manager spoke to an initiative that they were a project lead for and shared the results and the impact it had company wide.There was discussion. Next, Mr. Adams provided an overview of the 2019 Annual Business Plan. He explained that the Annual Business Plan is a short-term, forward-looking tool dependent upon backwards looking data analysis as provided in the form of our financial statements. Mr. Adams reached out to the commission for feedback on the tools they need to effectively monitor and evaluate the organization. Commissioner Stewart shared that she really liked the presentation of the Strategic Plan. She stated it was nice to hear each manager speak about one of their initiatives and she liked that it offered the commission an opportunity to see them shine. As far as additional tools needed for the commission to effectively govern, she suggested having a communication tool similar to what the Minnesota Municipal Power Agency (MMPA) provides after each board meeting, which are some bullet points of what happened at the meeting and some key talking points. Commissioner Stewart went over the benefits of having a communications tool such as this. Mr. Adams liked the idea and stated it was something we could implement. Commissioner Westgaard agreed that it was a nice update and he appreciated everyone's participation. He expressed the importance of taking the time to reflect on the results and accomplishments. There was discussion. Elk River Municipal Utilities Commission Meeting Minutes February 11, 2020 Page 3