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ERMU Commission Policy – G.4e Core Customer Services <br />______________________________________________________________________________ <br /> <br />______________________________________________________________________________ <br /> <br />Page 2 of 2 <br />4. Maintain professional and productive relationships with utility service providers, regulators, <br />professional experts and others with whom ERMU must collaborate to create and execute <br />successful business opportunities. <br /> <br />5. Clearly articulate and consistently demonstrate a high value proposition for customers who <br />receive ERMU’s core customer services. <br /> <br />6. Establish core customer service standards for reliability, cost, quality, regulatory compliance, <br />and other factors important to ERMU’s customers. <br /> <br />7. Routinely monitor and keep the Commission informed about ERMU’s overall performance <br />with respect to its core customer services standards, as well as ERMU’s business strategies <br />and initiatives to improve those services. <br /> <br />The General Manager is expected to look for and consider new business opportunities but <br />shall not implement any new core customer services or pursue any related business <br />opportunities without legal authority and clear direction to do so from the Commission- <br />approved ERMU Strategic Plan, Annual Business Plan or specific authorization of the <br />Commission. <br /> <br />POLICY HISTORY: <br /> <br />Adopted July 11, 2017 <br /> <br />80