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A SERVICE BASED ON VALUES <br />QUALITY <br />describe the quality of services we provide to our <br />community. Accordingly, ERMU was recognized <br />in 2019 by the American Public Power Association <br />outperforming nationwide electric industry averages. <br />2019 data reports a mean outage time of 10 minutes <br />for ERMU customers, 125 minutes shorter than the <br />national standard. <br />81% <br />reduce weather- and nature-related outages. <br />SAFETY <br />Our daily work is founded upon a culture of <br />safety. This helps ensure that our employees are <br />safe while serving the community and that our <br />customers are more secure while living in their <br />community. Protecting the water used in homes <br />and businesses requires daily attention and care. <br />ERMU regularly monitors mineral levels in the <br />In 2019,Source <br />water, removes potentially harmful elements, and <br />Water Protection Award from the Minnesota Department of <br />treats the water to ensure quality and safety. <br />Health and a recipient of the Water Fluoridation Quality Award <br />from the Centers for Disease Control and Prevention. <br />COMMUNICATION <br />changed the value that we place on regular <br />engagement with our consumer-owners. Through <br />this growth opportunity, we continue to utilize direct, <br />personal connections while pursuing new methods <br />to reach customers in a timely manner, such as <br />social media and other electronic communications. <br />with additional resources, including a full-time <br />2,500 customers who joined us through the territory transfer. <br />72 <br />