5.3 ERMUSR 2-11-2020 - Laserfiche WebLink

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contains both knownor fixed components as well as variable or unknown components. To measure performance, ERMU uses a monthly financial report. This report is a tool used to gauge performance, collect data needed to make corrective actions as needed to move the organization toward the short term goals established by the budget and Annual Business Plan, but also to move the organization toward the long term goals and direction established by the Strategic Plan. Monthly reports provide information for what has already happened. Their value comes from the interpretation of the data applied toward achieving the annual short-term goals and the farther out long-term goals and vision. The Annual Business Plan is a short-term forward-looking tool dependent upon backwards looking data analysis. Review of the Strategic Plan All policies, decisions, initiatives, and tasks by ERMU on behalf of our consumer owners should be in direct line to the ERMU Mission. All planning is conducted through a process which categorizes initiatives under commission adopted planning themes aligned with our mission, vision, fundamentals, and values. This framework clearly defines how ERMU is expected to operate. This process is intentionally transparent to our consumer owners. The following include highlights, challenges, and results from the 2019 initiatives as well as forward-looking initiatives and goals: Theme 1: Communication Improve the effectiveness of our communications inside the organization, with our customers, and with the community. Bill Presentation Staff worked with National Information Solutions Cooperative (NISC), our accounting/billing software provider, to modify the back end calculation of our bill layout to separate ERMU and city services for better clarity on the responsible party. The second phase is to now work with NISC to streamline the layout and appearance with a new design that will improve readability of that information in an effort to improve understanding. Phase 2 is a 2020 initiative already underway. Builder/Developer Outreach Staff completed seven standardized packets of information to assist residential and commercial customers, builders, and developers in applying for electric and water services. These information packets are helpful to new or existing customers requesting services because they have step-by-step instructions and contact information for electric and water staff members. The information included in each packet varies depending on the project, but in general they include applications, contracts, and fee schedules. The checklists also include the contact information for each citys building departments that ERMU operates in. Disaster Recovery Plan Staff established a 2019 initiative to develop a utility specific Disaster Recovery (DR) plan that would complement the existing City of Elk River Emergency Operations Plan. While the existing city plan is focused more on emergency restoration efforts following a disaster, the utilities DR plan will be comprehensive, identifying all-hazards facing the utilities, utilizing best practices found within the ______________________________________________________________________________ Page 2 of 9 85