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Awarded <br />Multiplier <br />Percentage <br />points? <br />Score <br />5 <br />532 <br /> 90% 95% 95% <br /><5% 7.5% <br />Goal <br />< 0.5 <br />Meet <12% <br /> Target <br />>>> <br /> Budget <br />< <br /><90 Min> <br />samples <br />> <br /><120 Min <br />0 positive <br />Total Multiplier: <br />Requirementswe reallocate the <br />90th percentile <br />5555555555 <br />10102010 <br />Sub-Percent <br />Sub-Category Water Quality StandardsLead and Copper qualityBacteria DetectionCAIDISAIDISAIFILine LossWater LossCustomer SatisfactionEmployee TurnoverParticipation in Recommended and <br /> Mandatory TrainingsMargins/Net ProfitReservesInventory Accuracy <br />402535 <br />Percent <br />Category <br />Development <br />and Quality of <br />and Employee <br />Utility Services <br />Financial Goals <br />Safety, Reliability <br />Customer Service <br />Elk River Municipal Utilities G.4g1a - Performance Metrics and Incentive Compensation Policy Score Card - 2020 <br />With the proposed revision to remove the customer service satisfaction, where Adopted December 12, 2012Revised October 11, 2016Revised December 17, 2019 <br />