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UTILITIES COMMISSION MEETING <br />TO: FROM: <br />ERMU Commission Michelle Canterbury Executive Administrative Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />December 17, 2019 6.1g <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />The 2020 Energy Efficient Appliance Rebates and 2020 LED Light Rebate Coupons will be <br />going out to customers with the December bills. These two rebate programs are very <br />popular with our customers, which is one of the reasons we send them out the month <br />before the year begins. Attached are copies of the two bill inserts. <br /> <br />The Communications Coordinator and key department heads met on December 9 to <br />discuss the 2020 marketing plan for bill inserts. Based on those conversations a <br />tentative schedule has been established. As paperless customer receive a bill available <br />email along with a link to the bill inserts, communications staff will be exploring some <br />options for making that messaging more prominent and visually appealing. <br /> <br />December social media posts will feature a variety of topics including: how long LED <br />bulbs really last, ire hydrants getting dressed up for the season, Smarthub <br />giving customers control over their ERMU account, availability of single sort recycle <br />calendars, and sources of heat loss in your basement. Staff will also be posting public <br />service announcements such as dates of upcoming commission meetings, holiday <br />business closures, trash pickup delays, and the extension of the application deadline for <br />the Water Operator position. <br /> <br />The ERMU website overhaul initiative continues to progress as planned. Interviews were <br />conducted with the finalists on October 30, and references have now been checked. The <br />website overhaul initiative is a line-item project included in the 2020 budget which will <br />be considered for approval by the Commission in December. Upon approval of the <br />budget, the agency staff has selected will be notified. The kick-off meeting will be held <br />in January 2020. <br /> <br />ATTACHMENTS: <br />Bill Insert 2020 Energy Efficient Appliance Rebates <br />Bill Insert 2020 LED Light Rebate Coupons <br />______________________________________________________________________________ <br />Page 1 of 1 <br />626 <br />