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Elk River -�--� <br /> Municipal Utilities <br /> A.18—Privacy Policy <br /> 1.0 Customer Privacy Policy <br /> A. Elk River Municipal Utilities recognizes our responsibility to keep information about <br /> our customers secure and confidential. We are committed to using our best efforts to <br /> protect our customers' private information and have taken the following steps to <br /> ensure that our customers' privacy is protected. <br /> 2.0 Information We Collect <br /> A. Elk River Municipal is the sole owner of the information collected from our <br /> customers. We collect personally identifiable information, such as name, address, <br /> account number, phone number, financial information, social security number, email <br /> addresses, etc. that is required for business purposes. This information will be <br /> maintained as confidential business information for which access is strictly limited. <br /> We do not sell or rent any information to others. We do not disclose any non-public <br /> personal information about our customers to any, except as permitted by law. <br /> 3.0 Security <br /> A. We restrict access to non-public personal information about our customers to those <br /> employees who need to now specific information to provide products or services to <br /> our customers. Our employees are trained to respect customer privacy and to access <br /> customer information only when they have a business reason to know information. <br /> We maintain physical, electronic, and procedural safeguards that comply with federal <br /> standards to guard our customers' non-public personal information. <br /> 4.0 Notification <br /> A. This policy will be provided to customers as requested. Changes to this privacy <br /> policy will occasionally be updated to reflect company and customer needs. <br /> Customers will only be notified of policy changes when the changes are substantial <br /> and affect current information collection and use policies as described above. <br /> 123 <br />