4.1 ERMUSR 11-12-2019 - Laserfiche WebLink

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DISTURBANCES/HOSTILE CONFRONTATION/HOSTAGE/SHOOTING Although similar in nature to other threats, physical hostile confrontation is an immediate life threatening danger which is totally unprovoked and unpredictable. Hostile confrontations include, but are not limited to: robbery, violent/hostile customers, and terroristic acts. Each situation will be handled on an individual basis. In general, utility personnel will not participate in the handling or resolution of this type of activity. Trained personnel from the Elk River Police Department will be in charge of handling any disturbance/hostile confrontation. The following procedures should be considered only when the situation becomes so serious as to be assessed as a threat to the safety and well-being of utility employees and/or visitors to the utilities. DO: 1. In the event you are confronted by a person with a weapon or an explosive device, or a person claiming to have a weapon or device - Remain calm. Your reaction to the situation can provoke the hostile person. 2. Listen to all demands - do not disagree or attempt to reason with them. 3. If you have access to something the perpetrator demands - move slowly keeping your hands visible to them at all times and give them whatever they request. Do as requested and remain calm and quiet. 4. If you observe a hostile confrontation in progress - do not get involved. Calmly move away from the area-providing it is safe to do so. Once clear, notify the authorities by dialing 911. 5. Completely describe what you observed, how many individuals are involved and the exact location of the activity. 6. Be prepared to seek protection under desks, behind solid walls or objects, and stay low to the floor. 7. Notify the General Manager or, in his/her absence, his/her designee. 8. Employees who witness disorderly events should record the facts as soon as possible. 9 90