4.1 ERMUSR 11-12-2019 - Laserfiche WebLink

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ii) Income verification will not be required if the customer receives any form of public assistance, including energy assistance,that uses as an income eligibility threshold set at or below 50%of the state median household income. C. The customer enters into a payment agreement that considers the financial resources of the household. i) Payments due under a payment agreement shall be no less than ten percent of the household monthly income. ii) ERMU may require payments in excess of ten percent of the household monthly income if such a payment amount is reasonable considering the financial resources of the household. iii) ERMU may agree, in its discretion,to payments of less than ten percent of the household monthly income only if the customer has submitted such information as ERMU shall require regarding the financial resources of the household and ERMU makes a finding that a lesser payment is justified given the financial resources of the household. D. The customer makes reasonably timely payments under the payment agreement. i) Failure to make timely payments under a payment agreement shall authorize ERMU to immediately initiate a notice to the customer of disconnection. ii) Receipt by ERMU of two or more payments five days or more beyond the due date shall be failure by the customer to make reasonably timely payments. E. The customer has received referrals to energy assistance,weatherization, conservation, or other programs likely to reduce the customer's energy bills. 5.0 Notice of Disconnection A. Before disconnecting service to a residential customer during the period between October 15 and April 15, ERMU will provide the customer with a written notice of disconnection. B. The notice of disconnection shall be mailed to the customer and, if different,the owner of the service address at least 20 days prior to the disconnection date, and posted on the property at least 15 days prior to the disconnection date. C. The notice of disconnection shall state the date of the proposed disconnection and shall include: a. A statement explaining the customer's rights and responsibilities; b. A list of local energy assistance providers; c. A statement that forms on which to declare inability to pay are available at ERMU; and d. A statement explaining that the customer has the opportunity to enter into a payment agreement with ERMU if the criteria set forth in this Policy and Minnesota Statutes, Section 216B.097 are met. 6.0 Appeal A. A customer may appeal a proposed disconnection by submitting a written notice of appeal prior to the proposed disconnection date. Adopted February 15, 2011 GP: 2928087 vl 73