Laserfiche WebLink
Performance Measures & Goals for 2020 <br />Department:Community Development <br />Completed by:Suzanne Fischer <br />Date:5.23.2019 <br />2018 Actual2019 Estimated2020 Projected <br />Performance Measure <br />% Citizenserve modules in use <br />5 <br />(Bldg, Bus Lic, Code, P&Z, and N/A3 (Code, Bldg, P&Z) <br />Permits) <br />7 <br /># of Pre-Application Mtgs N/A5 <br /># of online safety training <br />courses assigned by managers 72312001500 <br />to staff <br />Division Goal Goal Objective/Task <br />Oversee/support the divisions of Building, Planning and Research and implement process improvements to <br />Environmental Services to ensure goals are achieved with streamline workloads and to ensure proper service <br />available resources. delivery to the public. <br />Provide quality customer service - Focus on the customer, be <br />SMILE (Say hello; Make eye contact; Identify yourself; <br />accessible, provide easy access to services & information & <br />Listen; and Express thanks) <br />provide equitable service. <br />Ensure employees have the proper resources to effectively Implement Take-In mtgs on qualified applications <br />and efficiently do their job. Provide them with the means to Conduct cross-functional team reviews <br />improve service delivery levels. Use of iPlan tables and Citizenserve program <br />Ensure safety training is provided citywide and completed as Empower Safety Committee members to proactively <br />required. address safety issues in their respective divisions. <br />