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Division: <br />Completed by: <br />Date: <br />Performance Measure 2018 Actual 2019 Estimated 2020 Projected <br />Licenses issued 526 350 250 <br />Volume of paper records <br />eliminated 132 100 90 <br />Division Performance Measures & Goals for 2020 <br />Follow state-mandated records policies. Assist departments <br />in setting records up electronically and destroying records per <br />state retention schedule. <br />Evaluating online forms solutions/service center to condense <br />workflow process and enhance customer experience. <br />Goal Objective/TaskDivision Goal <br />Enhance public record keeping through digitization. <br />Enhance customer service and streamline administrative <br />process for municipal government. <br />Administration <br />Tina Allard, City Clerk <br />May 22, 2019