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SUMMER 2019 RELIABLE <br /> THE CURRENT RP3 puB' ,r;or <br /> PROVIDER <br /> Slam the Scam <br /> ERMU encourages all customers to learn how to spot and avoid scams regarding their utility <br /> bill.The most common example involves past due bills where a caller posing as a utility <br /> 9, , representative threatens instant disconnection if a payment is not made immediately.ERMU <br /> does not conduct business with its customers this way. <br /> c 11. alai <br /> There is a process that occurs before disconnecting <br /> MOVING OUT? any service.We mail letters.send automated phone <br /> Remember to contact calls,and discuss payment arrangements with • " \j, <br /> ERMU so we know the date ; <br /> customers;there is no immediate disconnection. } <br /> that you want services We also do not disconnect at night or on weekends. <br /> stopped and to provide <br /> your new mailing address. If you're asked to wire money,send a money order. <br /> This will help ensure that use PayPal,or make a payment outside of our J <br /> your final bill is processed regular processes,it is a scam! ERMU staff will <br /> correctly and that your never ask you to provide your banking information . <br /> account will be closed. verbally.All payments over the phone occur on an <br /> • <br /> • <br /> If your name is not removed automated line.using your keypad.Should you ever <br /> from the account,you could receive a scam call,having a SmartHub account will <br /> end up paying the utility also allow you to verify the status of your bill. <br /> bills at your old address <br /> until the next resident If you're unsure about any call,the best strategy is to hang up and call us.This allows you to <br /> moves in and calls us. be sure you're dealing directly with ERMU.If you receive a call that turns out to be a scam, <br /> please report it immediately to your local police department. <br /> SUMMER BUDGET 2018 Water Quality Report <br /> PLANS AVAILABLE ''' uu'WATER <br /> Summer usually means QT TA T fy The 2018 Water Quality Report is here! ERMU works with <br /> customers are using more , the Minnesota Department of Health all year to test and <br /> energy for air conditioning , Q,... <br /> , , maintain the quality of your water.We remain vigilant <br /> and more water for irrigation. ' a in meeting the challenges of new regulations,source <br /> Avoid payment peaks with <br /> ERMU's Budget Plan.By water protection,conservation,and community outreach <br /> enrolling in this convenient tlk ith 6, to serve the needs of our customers.This report will give <br /> program,you will know the you a look at the work being done,helpful household <br /> amount due on your bill for tips,and the test results. <br /> the next twelve months. <br /> ems, Visit our website to download the report or contact our <br /> If you're interested in finding I . . offices to receive a physical copy. <br /> out more,please contact <br /> our Customer Service <br /> Department.We would Follow Us! <br /> be happy to go over all of <br /> Get the latest information about your utilities services by following ERMU on social media. <br /> the details,and provide an <br /> estimate.Take advantage of We share important service updates,tips to save energy,event details,and much more. <br /> more balanced payments Find us at any of the addresses provided! <br /> with ERMU's Budget Plan, O ®elkrivermunicipalutilities p ©ermu_mn <br /> O ©ERMU_MN in Elk River Municipal Utilities <br /> WE WELCOME YOUR QUESTIONS AND COMMENTS: ERMUMN.COM I 763.441.2020 <br /> 130 <br />