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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Michelle Canterbury— Executive Administrative Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> July 9, 2019 6.1g <br /> SUBJECT: <br /> Staff Update <br /> ACTION REQUESTED: <br /> None <br /> DISCUSSION: <br /> • The Current newsletter is the July bill insert. The summer edition focuses on topics such <br /> as: Auburn Tower reconditioning project, the importance of keeping your utilities clear, <br /> how to spot and avoid scam calls soliciting for payment of your utility bill, stopping <br /> utility services, taking advantage of more balanced payments with ERMU's budget plan, <br /> the 2018 water quality report, and the benefits of following ERMU on social media. <br /> Attached is a copy of the newsletter. <br /> • Typically when we publish our quarterly Current newsletter, we intentionally focus our <br /> social media posts that month around the topics that were covered in the newsletter. <br /> The intent is to communicate the same message to our customers and community <br /> through various platforms. It is our goal to serve our customers through a variety of <br /> communication methods that will appeal to their preferred style of receiving <br /> information. In addition to the newsletter topics we'll be posting in July, other topics will <br /> include: notice of holiday closure, trash collection delays, the top cause of power <br /> outages and how to report them, participation in the Sherburne County parade, <br /> employee recognition, water conservation, and learning more about how electric <br /> vehicles work. <br /> • The Communications Department has also been working to implement videos into our <br /> social media communications whenever possible. Our Communications Coordinator is <br /> doing an excellent job producing interesting and informational video footage that has <br /> been well received by our followers. The second half of July will feature a video on <br /> "What's Inside a Water Tower." The impressive video footage could only be obtained <br /> one way, and that was achieved by climbing the water tower. All I can say is <br /> congratulations to ERMU's communications coordinator for taking the challenge and <br /> accomplishing the goal of making it to the top! A link to the video is listed below. <br /> • The roll-out of the new brand and branding standards continues for the bucket and <br /> digger truck decals.This includes transitioning over to the new RP3 logo design. ERMU's <br /> Page 1of2 <br /> 127 <br />