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City Council Minutes Page 4 <br /> April 23,2019 <br /> ----------------------------- <br /> Staff was directed to research cost,realtor feedback, city liability, and how many <br /> cities have the point of sale inspections. <br /> Personality Profile—PACE Palette Review <br /> Mr. Portner reviewed the PACE Palette Personality Profiles. Staff and Council <br /> discussed the differences and how to interact and communicate with each other <br /> based on each person's prominent assessed color. <br /> Development/Business Survey <br /> Mr. Fortner questioned Council about the Chamber's sin\1ult <br /> It was noted there were many issues with the survey to madetermine <br /> the accuracy of the data. <br /> Mayor Dietz stated he would like to have'more details aboe <br /> questioned the level of assistance certain applicants may need, such as a developer <br /> versus a resident or small business owner. He noted each city is different with their <br /> rules and some applicants aren't going to like to follow or be happy with any rules <br /> placed on them. He stated one comment he's heard is an a plicant feels like they get <br /> passed around to multiple staff. <br /> Councilmember Ovall questioned i 'ther'e is a way to give staff more decision- <br /> making capabilities,,Omqqw <br /> Councilmember Westgaard stated he has heard of fewer complaints over the last two <br /> years. He stated most complaints were difficult to confirm. <br /> Councilmember Wagner stated there are critical issues and there is anger in the <br /> public but the people are afraid to come forward for fear of retaliation. She stated <br /> they always feel they are not getting good customer service. <br /> Councilmember Ovall concurred as he has gotten the same complaints. He stated <br /> more empathy is needed. <br /> Councilmember Westgaard questioned when and where fear of retribution has come <br /> forward. He stated if no one is willing to come forward it can be difficult to fix issues <br /> or explain what happened. <br /> Councilmember Wagner stated the city needs to accept that these are real feelings <br /> and people are not receiving exceptional customer service. <br /> Councilmember Westgaard stated the city can't formulate a plan to improve when it <br /> doesn't know where the improvements are needed. <br /> UREJ <br />