Laserfiche WebLink
Elk River Municipal Utilities <br /> P.13-a-Performance Metrics and Incentive Compensation Policy Score Card-2019 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage 1st qtr <br /> Water Quality Standards 5 Meet <br /> Requirements met requirement <br /> Lead and Copper quality 5 90th percentile <br /> met requirement <br /> Bacteria Detection 5 0 positive <br /> samples on track 0 <br /> Safety,Reliability CAIDI 5 <120 Min <br /> on track 50.635 <br /> and Quality of 40 _ <br /> Utility Services SAID! 5 <90 Min <br /> on track 9.809 <br /> SAIFI 5 <0.5 <br /> on track 0.194 <br /> Line Loss 5 <5% <br /> on track 1.36 <br /> Water Loss 5 <12% <br /> on track 5.90% <br /> Customer Satisfaction 5 >90% <br /> not completed until summer <br /> Customer Service Employee Turnover 10 <7.5% <br /> on track 2.27% <br /> and Employee 25 ' <br /> Development <br /> Participation in Recommended 10 >95% <br /> and Mandatory Trainings <br /> on track 98% <br /> Margins/Net Profit 20 >Budget <br /> on track <br /> Financial Goals 35 Reserves 10 aTarget <br /> an track <br /> Inventory Accuracy 5 >95% <br /> on track 99.98% <br /> Total Multiplier: <br /> Adopted December 12,2012 <br /> Revised October 11,2016 <br /> 38 <br />