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Ms. Slominski presented the 2018 Utilities Performance Metrics and Incentive <br /> Compensation (UPMIC) score card on which the employees had successfully achieved all <br /> of the company performance metrics targets except for two: the Customer Satisfaction, <br /> and the Employee Turnover metrics. She shared that per the policy, qualifying employees <br /> would be eligible for a 1.70% distribution. <br /> Chair Dietz commented on the Customer Satisfaction metric that hadn't been met and <br /> inquired if this was the one that we were having issues getting good feedback on. Mr. <br /> Adams responded that it was, and elaborated on the contributing factors. He also stated <br /> that if we can't come up with a way to get useful feedback on this metric, the Commission <br /> may want to consider eliminating that sub-category from the UPMIC scorecard for next <br /> year. Mr. Adams stated that without question, we did not meet the metric due to being <br /> rated on things that were beyond our control. He also noted that the Commission has the <br /> authority to nullify the Customer Satisfaction metric from the 2018 score card which <br /> would change the distribution to 1.80%. There was discussion. <br /> Commissioner Bell stated that he would not be in favor of increasing the distribution to <br /> 1.80% because the standard that had been set had not been met, and it was his opinion <br /> that it should not be changed at this point. He stated that moving forward we could <br /> further evaluate this metric and whether it should be included. <br /> Moved by Commissioner Nadeau and seconded by Commissioner Stewart to award the <br /> Performance Metrics Incentive Compensation distribution of 1.80%to qualifying <br /> employees per the terms of the policy. Motion carried 3-2. Commissioner Bell and Chair <br /> Dietz opposed. <br /> 5.0 BUSINESS ACTION <br /> 5.1 Financial Report— February 2019 <br /> Ms. Slominski presented the February 2019 financial report as outlined in her memo. <br /> Chair Dietz had a few questions. Staff responded. <br /> Moved by Commissioner Stewart and seconded by Commissioner Westgaard to receive <br /> the February 2019 Financial Report. Motion carried 5-0. <br /> 6.0 BUSINESS DISCUSSION <br /> 6.1 Staff Updates <br /> Mr.Adams highlighted from his staff report that his annual performance evaluation will be <br /> conducted during a closed session at the May 14 Commission meeting. He shared that Ms. <br /> Elk River Municipal Utilities Commission Meeting Minutes <br /> April 9, 2019 <br /> Page 5 <br /> 32 <br />