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Elk River Municipal Utilities <br /> P.13-a-Performance Metrics and Incentive Compensation Policy Score Card-2018 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage <br /> Water Quality Standards 5 Meet 5 <br /> Requirements <br /> Lead and Copper quality 5 90th percentile 5 <br /> Bacteria Detection 5 0 positive 5 <br /> samples <br /> Safety,Reliability CAIDI 5 <120 Min 5 58.12 <br /> and Quality of 40 <br /> Utility Services SAIDI 5 <90 Min 5 10.002 <br /> SAIFI 5 <0.5 5 0.172 <br /> Line Loss 5 <5% 5 2.58% <br /> Water Loss 5 <12% 5 10.32% <br /> Customer Satisfaction 5 >90% 0 89% <br /> Customer Service Employee Turnover 10 <7.5% 0 <br /> 9.09% <br /> and Employee 25 <br /> Development <br /> Participation in Recommended 10 >95% 10 <br /> and Mandatory Trainings <br /> 96.25% <br /> Margins/Net Profit 20 >Budget 20 <br /> Financial Goals 35 Reserves 10 >Target 10 <br /> Inventory Accuracy 5 >95% 5 99% <br /> Total Multiplier: <br /> Adopted December 12,2012 <br /> Revised October 11,2016 <br /> Score Total 85 <br /> 161 <br />