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Customer Average Interruption Duration Index (CAIDI) <br /> CAIDI is defined as the average duration (in minutes) of an interruption experienced by customers during <br /> a specific time frame. <br /> Since CAIDI is a sustained interruption index, only outages lasting longer than five minutes are included in <br /> the calculations. It is calculated by dividing the sum of all customer interruption durations during that time <br /> period by the number of customers that experienced one or more interruptions during that time period. <br /> This metric reflects the average customer experience (minutes of duration) during an outage. <br /> Table 6 <br /> Average CAIDI for all utilities that use the eReliability Tracker, belong to your region, and are <br /> grouped in your customer size class <br /> Your utility's CAIDI 58.147 <br /> Average eReliability Tracker CAIDI 180.7475 <br /> Average CAIDI for Utilities Within Your Region 173.9667 <br /> Average CAIDI for Utilities Within Your Customer Size Class 276.669 <br /> Table 7 <br /> Summary statistics of the CAIDI data compiled from the eReliability Tracker <br /> Minimum Value 10.413 <br /> First Quartile (25th percentile) 60.692 <br /> Median Quartile(50th percentile) 86.822 <br /> Third Quartile(75th percentile) 137.545 <br /> Maximum Value 7981.064 <br /> Figure 5 <br /> Average CAIDI for all utilities that use the eReliability Tracker per region <br /> 800 - 733.1139 <br /> w 700 - <br /> a) <br /> 600 - <br /> c <br /> E 500 - <br /> Q 400 - <br /> m 300 - <br /> 13) <br /> 200 - 122.2303 149.4425 <br /> 179.4855 173.9667 177.7918 <br /> 138.1305 181.1176 <br /> ■ I 104.9817 <br /> 100 - <br /> 1 2 3 4 5 6 7 8 9 10 <br /> Association Regions <br /> 7 <br /> 87 <br />