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p,a.Akl <br />Our Commitment to Quality and Safety <br />Actnd b Lu q <br />Jasc KLVahka <br />ia1 F7119- f - k" -7. q-, <br />ResCare's top priority is always to ensure the safety and well-being of the individuals we serve, as well as our employees <br />and caregivers. Every day, we take care of approximately 60,000 individuals in need of assistance. Our mission is to help <br />people live the best life possible and to live more independently each day in a home-based community setting. States, <br />advocates, the courts and the industry believe that this personalized care environment is more effective for an <br />individual's physical and mental well-being than living in an institutionalized setting. <br />We're changing the industry through our commitment to continuous quality and safety improvement, demonstrated by <br />significant investments we've made and will continue to make in people, quality, training and technology. <br />To effect change that improves quality and safety, we spend approximately <br />125 million per year on clinical, quality and training programs. While these <br />investments aren't reimbursed, they pay dividends by improving the quality <br />of life for our clients with IDD. <br />We're investing in technology to connect homes and people, improving <br />quality and safety. We're creating real-time care plans that track medication <br />adherence and other daily living activity. And we're equipping homes with <br />emergency response devices to improve safety. <br />We have one of only a few pharmacies in the nation specializing in serving <br />people with intellectual and developmental disabilities. A review of 91 <br />unique studies reveals a nearly 20 percent error rate in medication <br />adherence for people with IDD. The most common errors include omitted doses, medications not taken as directed, <br />taking the wrong medicine and preparing the medicine incorrectly. This service offers pharmaceutical systems and <br />packaging technology designed to reduce medication errors for populations under our care. <br />Our investment in quality speaks volumes when addressing the issue of whether a for-profit company is compatible with <br />providing the services required bythe individuals we serve in a challenging industry. While we know of no studies <br />comparing clinical outcomes between for-profit and not-for-profit providers, we stand behind our safety record and <br />commitment to continuous quality improvement. <br />We're proud of the employees who spend every day taking care of people in need of assistance. We believe we make a <br />difference in the lives not only of the individuals we serve, but also the families and loved ones who often are not <br />equipped to provide care themselves. <br />Our quality and safety goal is zero incidences related to safety or impropriety. During our history, we've provided more <br />than 70 million days of care. That context is important when considering tragic but isolated instances over several <br />decades of time. <br />We are deeply saddened by situations where an employee or client is harmed in any way. We work hard to protect the <br />individuals we serve, and our employees are constantly improving and developing new solutions that increase safety <br />and the quality of care delivered. <br />Our goal is to ensure every individual we serve receives the right care at the right time in the safest environment <br />possible. Putting safety and quality service first is our business plan. We wouldn't be able to succeed any other way.