2.2 ERMU MINUTES 05-20-2014 - Laserfiche WebLink

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Al Nadeau made a motion to accept the 2014 first quarter delinquent items. Daryl Thompson seconded the motion. Motion carried 3-0. 5.4 Utilities Performance Incentive Compensation Distribution The Commission adopted a Performance Metrics program in December 2012, for implementation January 1, 2013. The performance metrics were monitored and provided as updates to the employees and commission on a quarterly basis throughout the year. This allowed for corrective action to be taken in order to meet the targets for the program. Troy Adams said the program worked exactly as intended as we witness employee motivation and efforts align to improve company performance for deficient criteria. Troy Adams presented the scorecard showing that employees had successfully met each category's goal. John Dietz asked about the categories and if they could be altered throughout the year. Troy Adams said that the goals would need to be changed prior to the first of the year, which would mean that the results would not be available yet. Staff will update the commissioners regularly so they can assess if the goals would need to be changed. The commissioners had set a two percent multiplier when the policy was created and if they wanted to change the percentage they could, however they choose to stay at two percent. The commissioners congratulated the employees on successfully completing the first performance metrics program. Daryl Thompson made a motion to award the two percent incentive compensation distribution. Al Nadeau seconded the motion. Motion carried 3-0. 5.5 Oreanizational Growth Elk River Municipal Utilities has seen great growth over the last few years; however, staff has been operating lean for years. With large projects on the horizon such as the billing software conversion, staff is seeing a need for more leadership in the office. Troy Adams proposed that the Assistant Office Manager position, which is a management position by title but not by responsibility, be eliminated and replaced by a Customer Service Manager. This position would report to the Finance and Office Manager. The Customer Service Manager position would supervise the four Customer Service Representatives providing work direction, performing performance evaluations, providing coaching, scheduling time off requests, and approving timesheets. This would be in addition to overseeing the operations of the front. This position would replace the Assistant Office Manager position and encompass those job duties as well. Troy Adams said the position would be posted intemally and externally. Discussion followed. Page 3 Regular meeting of the Elk River Municipal Utilities Commission April 8, 2014 16