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Elk River <br />Municipal Utilities <br />13069 Orono Parkway • P.O. Box 430 <br />Elk River, MN 55330-0430 <br />May 7, 2010 <br />To: Elk River Municipal Utilities commission <br />John Dietz <br />Jerry Gumphrey <br />Daryl Thompson <br />From: Theresa Slominski <br />Re: Staff Update - Office <br />Phone: 763.441.2020 <br />Fax: 763.441.8099 <br />We had 144 shut -offs of electric service this month for non-paying customers. We were <br />fortunate to work with the Police Department and have an officer onsite during this first <br />round of shut -offs under our new policy. This was very much appreciated by staff who <br />remarked on several occasions that they could actually observe customers "deflate" with <br />anger as they walked in and noticed the uniformed officer. The Police Department <br />provided a very valuable service to the Utilities and we are very grateful for their support. <br />Overall, things went pretty smoothly with the shut -offs and the new policy. GRE's <br />dispatch was provided with our policies and the communication we had been relaying to <br />our customers regarding the change so they could respond appropriately. They were also <br />provided with a listing of the addresses that were shut-off so they could determine if there <br />was a legitimate outage or not. The sheer volume of calls between 4:30pm and 6:00pm <br />was the biggest factor for GRE. One customer called 911 to try and get turned back on. <br />In reviewing the meter deposit polices for incorporating our proposed change on payment <br />forms for shut -offs (agenda item 5.4), there were a number of items that needed to be <br />updated or tweaked. Next month we will be bringing that policy section in its entirety to <br />the commission for review. <br />