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2 | Page <br />CLIENT NAME Loan Servicing Agreement #XXXX <br /> <br />CEE shall collect payments of principal, interest and any appropriate fees. CEE shall confirm the <br />application of payments to be consistent with the loan documents as part of ongoing due <br />diligence. <br />Customer Service <br />CEE shall provide customer service to borrowers from 8:00AM – 4:30 PM Central Time on <br />“business days”. The customer service team is available through the toll free phone number or <br />email at xxx@mncee.org. Borrowers will receive a response within five (5) business days <br />following a question submitted to CEE. Borrowers are able to view loan information on the loan <br />portal as well as schedule payments. <br />Past Due Collections <br />CEE will make reasonable efforts to maintain loans in a current status and will deal promptly <br />with those which are delinquent in accordance with the Collection Activity section below. CEE <br />will process loan defaults as directed by Client. <br />Reporting <br />CEE will provide standard monthly reporting for the prior month’s activities to Client no later <br />than the 10th business day of each month. The standard reports are as listed: <br />o Loan Trial Balance <br />o Aged Delinquency <br />o Principal and Interest Collections <br />o New Loan <br />o Paid Loan <br />o Fee Scheduled <br />o Fee Earned <br />Special reports may be added at an additional cost for programming. (See Exhibit B for pricing) <br />IRS Reporting <br />CEE shall provide borrowers with the required IRS annual tax reporting. <br />Funds Remittance <br />CEE shall remit collected funds less servicing and other applicable fees and any late charges <br />assessed to borrower by the 10th business day of the month. Late charges will be retained by <br />CEE. Funds will be remitted via ACH. An invoice will be distributed detailing the servicing fees. <br />CEE shall remit such funds by means of ACH or other electronic funds transfer to an account <br />designated by Client. <br />COLLECTION ACTIVITY <br />Early Delinquency