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E04y1� ,.,�� Request for Action <br /> River <br /> To Item Number <br /> City Council 5.12 <br /> Agenda Section Meeting Date Prepared by <br /> Consent I January7, 2019 Suzanne Fischer, Community Dev. Director <br /> Item Description Reviewed by <br /> Online Permitting Software Capital Improvement Cal Portner, City Administrator <br /> Plan Purchase Reviewed by <br /> Action Requested <br /> Approve,by motion, the purchase of the online permit processing platform `CitizenServe'in the amount <br /> of$80,000. <br /> Background/Discussion <br /> A major Council goal is to improve service to residents and contractors as part of our permit and plan review <br /> process. A well developed software system is an opportunity to streamline our processes and enhance <br /> communication between the public and city staff. Over the past year, staff has solicited information and <br /> quotes to upgrade our permitting software to a system that is more comprehensive and user friendly than the <br /> outdated program currently used. <br /> Desired services and features include: <br /> ■ Online submittal of permits and land use applications <br /> ■ Online approval of certain permits (i.e. windows, doors, roof,plumbing,mechanical, etc.) <br /> ■ Submittal gatekeeping for permits and applications <br /> ■ Permit numbering and land use numbering system <br /> ■ Integrated property ownership records <br /> ■ Customizable reporting <br /> ■ Online status review for applicants <br /> ■ Online payment processing <br /> Team members reviewed similar programs including Logis, Permit Works and SmartGov. Based on <br /> evaluations as well as recommendations from other jurisdictions, staff determined that Citizenserve was <br /> the best-value product for the city. <br /> This platform provides comprehensive community development e-government application,processing <br /> and payment solutions for building permits, code enforcement,planning and zoning,business licensing <br /> applications and renewals, and customer request tracking. The vendor has helped government entities of <br /> less than 1000 citizens to those in the millions to securely and successfully process over one billion online <br /> transactions at > 99.99% system uptime. <br /> This program can automate, streamline and simplify workflow,processes and services by transforming them <br /> to an online platform. Staff will be able to provide more timely and efficient service and will no longer have <br /> The Elk River Vision <br /> A PehoMing community 2a itb revolutionary and spirited resourcefulness, exceptional POWERED By <br /> service, and community engagement that encourages and inspires prosperity INAMIRE1 <br />