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911. <br /> How can we improve <br /> our claim experience? <br /> Although we can not always avoid <br /> becoming ill, we can keep claims lower. 1 <br /> •Use your regular or urgent care clinic instead <br /> of the emergency room whenever possible. <br /> •Use generic drugs. Use mail order for your <br /> maintenance medications. <br /> •Use network providers. <br /> •Eat right and exercise regularly. ' <br /> -Shop and compare provider cost and quality. <br /> S <br /> What are some options to control <br /> our 2006 health plan costs? <br /> We see three options. <br /> 1. Investigate plans from other carriers. <br /> 2. Change to a less expensive BCBS plan. <br /> 3. Keep our current BCBS plan and ask <br /> you to share more of its cost. <br /> 8 <br /> 4I <br />