09-09-1991 ERMU MIN - Laserfiche WebLink

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ELK RIVER MUNICIPAL UTILITIES 322 King Avenue Elk River, Minnesota 55330 Phone (612) 441-2020 WINTER DISCONNECT POLICY Subdivision 1 . Elk River Municipal Utilities will not disconnect the utility service of a residential customer if the disconnection affects the primary heat source for the residential unit when the following conditions are met : 1) the disconnection would occur during the period between October 15 and April 15 ; 2) the customer has declared inability to pay on forms provided by the utility; 3) the household income of the customer is less than 185 percent of the federal poverty level , as documented by the customer to the utility; and 4) the customer ' s account is current for the billing period immediately prior to October 15 or the customer has entered into a payment schedule and is reasonably current with payments under the schedule. Elk River Municipal Utilities will notify all residential customers of the provisions of the above four points . Subdivision 2 . Before disconnecting service to a residential customer during the period between October 15 and April 15, Elk River Municipal Utilities will provide the following information to a customer : 1) a notice of proposed disconnection; 2) a statement explaining the customer ' s rights and responsibilities ; 3) a list of local energy assistance providers ; 4) a form on which to declare inability to pay; and 5) a statement explaining available time payment plans and other opportunities to secure continued utility service. Restrictions if disconnection necessary: If a residential customer must be involuntarily disconnected between October 15 and April 15 for failure to comply with the provisions of subdivision 1, the disconnection must not occur on a Friday of on the day before a holiday. Further , the disconnection must not occur until at least 20 days after the notice required in subdivision 2 has been mailed to the customer or 15 days after the notice has been personally delivered to the customer . If the customer does not respond to a disconnection notice, the customer must not be disconnected until the utility investigates whether the residential unit is actually occupied . If the unit is found to be occupied, the utility must immediately inform the occupant of the provisions of this section. If the unit is unoccupied , the utility must give seven days written notice of the proposed disconnection . If , prior to disconnection, a customer appeals a notice of involuntary disconnection , as provided by Elk River Municipal Utilities established appeal procedure, the utility must not disconnect until the appeal is resolved .