5.1. EDSR 07-16-2018 - Laserfiche WebLink

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Jean Carlson ____________________________________________________________________________________________ Highlights of Qualifications • Human Resource and Financial Experience wrote employee handbooks and policies  performed new employee orientation  managed benefits plans  processed payroll, quarterly payroll taxes  sales and use tax filing  accounts receivables and payables  performed professional collection calls  bank account reconciliation  SHRM certified • Training Program Development & Delivery wrote knowledgebase articles  prepared training programs  provided continued education  developed learning tools, reference documents and presentation materials  traveled nationwide to provide training to customers • Employee Development & Team Building interviewed, hired and trained employees  established realistic expectations and objectives for measuring  developed both short and long-term training plans for ongoing improvement  scheduled regular meetings with individuals to discuss progress and challenges  encouraged openness, candor and honesty • Customer Service Skills & Interpersonal Ability communicated effectively and established excellent rapport with clients via phone and e-mail support  served as liaison between cross functional departments  answered questions related to product use and installation  managed 24 hour on-call programs • Project Management developed and executed Technical Support implementation and ERP conversion plans  managed customer upgrade process  developed departmental metrics and designed reports to measure  led Y2K conversion effort  core team member for ISO9001 certification  managed recall programs  developed procedures to maintain service inventory  published status reports, project schedules and action item tracking  coordinated system data entry • Professional Improvement Skills developed automated labeling systems  established management procedures for ERP software, including full user training and support  revised authorized service center protocol to include computerized tracking and replenishing of consignment inventory  developed procedures to maintain service inventory, set accurate reorder points and monitor usage automatically  skilled Crystal Reports and Access report writer Career History Orluck Industries, Inc. – Elk River, MN Director – Operations Jan 2016 - current Director – Administration Jun 2007-Jul 2014 JBT Machining – Ramsey, MN Office Manager Jul 2014-Jan 2016 Amplifon USA – Plymouth, MN Dec 2006-Jun 2007 Senior Credit Specialist Core-Mark International – Plymouth, MN Apr 2006-Aug 2006 Assistant Credit Manager Arrow Building Center – Big Lake, MN Mar 2004-Apr 2006 Accounts Receivable/Office Roxio, Inc. – Maple Grove, MN (formerly Adaptec, Inc & Wild File, Inc.) Dec 1998-Apr 2003 Technical Support Manager Mallinckrodt, Inc – Plymouth, MN (formerly NPB & Aequitron Medical, Inc.) Mar 1986-Dec1998 System Analyst, Integration Team, Global Service Administrator, Technical Support Sperry Corporation – Roseville, MN Oct 1984-Jan 1986 Computer Test Technician References Available Upon Request