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anticipated spending the$90,000 to tear down the tower,Mr.Adams indicated that this would be a <br /> viable option, and added that this would ultimately be a Commission decision. <br /> 2.0 CONSENT AGENDA(Approved By One Motion) <br /> Moved by Commissioner Nadeau and seconded by Commissioner Stewart to approve the <br /> Consent Agenda as follows: <br /> 2.1 April Check Register <br /> 2.2 April 10,2018 Regular Meeting Minutes <br /> 2.3 April 10,2018 Special Meeting Minutes <br /> 2.4 Resolution Electing Not to Waive Statutory Tort Limits for Liability Insurance <br /> 2.5 Elk River Municipal Utilities/Connexus Energy—Joint Request for MN Public Utilities <br /> Commission Modification of the Parties' Electric Service Territory Boundary <br /> 2.6 2018 First Quarter Utilities Performance Metrics Scorecard Statistics <br /> Motion carried 5-0. <br /> 3.0 OPEN FORUM <br /> No one appeared for open forum. <br /> 4.0 POLICY& COMPLIANCE <br /> 4.1 Multi-Billing Cycle Grace Period <br /> Ms.Nelson provided some background on the multi-billing cycle that was implemented in <br /> January, which resulted in customers due dates potentially fluctuating by a few days depending <br /> on how many days were in that month. Based on customer feedback, staff recognizes that the <br /> fluctuating due dates have been a difficult change for some customers and have been looking <br /> into options to help alleviate their frustrations. Ms.Nelson began by explaining why there was <br /> a fluctuating due date. She explained that currently penalties are applied the next day following <br /> the due date,and what staff is proposing is implementing a grace period of up to six days after <br /> the due date before applying penalties. She stated that having this tool would allow for much <br /> smoother conversations with our customers and would show that we value their feedback. Mr. <br /> Adams added that by implementing a six day grace period versus a fixed billing date, it will <br /> still work with the workflow processes that have been put into place. The Commission had a <br /> few questions. Staff responded. <br /> Commissioner Stewart commented that maybe we should let some time go by to allow for <br /> people to adjust before we implement any changes. Staff responded that was their original <br /> intent,but based on the negative feedback they determined it would best be addressed right <br /> now. Also,the addition of a grace period is something staff has been considering for some <br /> Page 3 <br /> Regular Meeting of the Elk River Municipal Utilities Commission <br /> May 8,2018 <br /> 34 <br />