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serve the interests of the citizens of the community. <br /> grievance or arbitration provisions of any collective bargaining agreement. <br /> The Program will include: <br /> 1. Annual Employee Customer Service Appreciation, in conjunction with the national <br /> Customer Service Week recognition. Annually ERMUthe Utility will sponsor an <br /> Employee Customer Service Appreciation for ERMUU employees. Appreciation <br /> tokens will be distributed and a lunch or breakfast will be provided, at a modest expense <br /> with prior General ManagerUtilities Director approval. <br /> 2. Recognition Plaques. ERMUThe Utility supports recognition plaques in recognition <br /> of—years of service. ERMUThc employees shall receive a plaque thanking them for <br /> their dedicated years of service to the community at 5 and 10 years of service. <br /> 3. Recognition Jackets and Watches. ERMUThe Utility supports recognition jackets <br /> and watches in recognition of years of service. ERMUThe employees shall receive a <br /> jacket thanking them for their dedicated years of service to the community at 20 years of <br /> service, and a watch at 30 years of service. <br /> 4. Recognition Lamp. ERMU supports recognition of long term employees retiring <br /> after a minimum of 20 years of service. ERMU employees shall receive a novelty meter <br /> lamp with an engraved plate noting years of service. <br /> D. Other Events <br /> ERMUThe Utility supports other events that are planned and paid for by employees. <br /> Examples <br /> —of such events include holiday gatherings and monthly birthday recognition. <br /> E. Refreshments and Food for Emergency Response Staff <br /> Because emergency personnel are often called to perform for extended periods of time <br /> where refreshments are important to duty performance, ERMU'.t�y personnel may be <br /> provided refreshments or food when it is deemed appropriate by the General <br /> ManagerUtilities Director to <br /> assure the delivery of quality emergency response service. <br /> F. Employee Training <br /> ERMU •- - ' : - supports employee training and providesallews for <br /> reasonable <br /> —reimbursement of registration, tuition and travel expense for conferences, seminars, <br /> workshops, and approved ERMUcity employment-related course work in accordance <br /> with <br /> —the ERMU- ': . .- - ' ' •- Personnel Policy. <br /> The Personnel Policy also contains guidelines for an education reimbursement program. <br /> Job related advanced education meets the public purpose guidelines of this Ppolicy. <br /> G. Employee Wellness and Safety Programs <br /> ERMUThe Utility Commission recognizes the importance of employee fitness and <br /> health as it <br /> relates to the overall work and life satisfaction of the employee and the impact on the <br /> 4 <br /> 14'3 <br />