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ERMU Commission Policy—G.4d Customer Interests <br /> consumers of the services that ERMU provides. <br /> 6. Comply with all applicable legal and regulatory requirements for collecting,reviewing, <br /> transmitting, and storing customer information to protect it against improper access and use, <br /> damage or loss, and unauthorized destruction. (See Legal&Regulatory Compliance Policy). <br /> 7. Keep customers reasonably informed about potential service outages, emergency <br /> preparedness, safe use practices, and service restoration status. <br /> 8. Provide customers with various means to express their service needs, concerns, or ideas to <br /> ERMU. <br /> 9. Promptly handle identified customer issues and utilize a dispute resolution process, if <br /> necessary,through which any unresolved issues are brought to the attention of the Dispute <br /> Resolution Committee for resolution. <br /> POLICY HISTORY: <br /> Adopted July 11, 2017 <br /> Page 2 of 2 <br /> 59 <br />