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and Mitch Girtz helped out as a judge. Mr.Fuchs was proud to announce that Zac Johnson came in <br /> third place in the Hurtman Rescue. Zac was present and shared some highlights of the competition. <br /> The Commission congratulated Zac on his achievement. <br /> 2.0 CONSENT AGENDA(Approved By One Motion) <br /> For the October check register,Chair Dietz questioned why there was so much overtime the week of <br /> October 6. Staff responded that the overtime was due to mutual aid labor,and that we would be <br /> reimbursed for the expense.Chair Dietz had a few comments on how the company was on track for <br /> allthe categories h in the Utilities Performance Metrics Score Card. Mr.Adams stated that t in a <br /> continual effort to be looking at the best ways to measure ourselves,staff has been looking at <br /> revamping our customer service survey,and possibly adding a metrics for competitive rates;more to <br /> come later on those items. <br /> Moved by Commissioner Nadeau and seconded by Commissioner Stewart to approve the <br /> Consent Agenda as follows: <br /> 2.1 October Check Register <br /> 2.2 October 10,2017 Regular Meeting Minutes <br /> 2.3 2017 Third Quarter Utilities Performance Metrics Score Card Statistics <br /> Motion carried 4-0. <br /> 3.0 OPEN FORUM <br /> No one appeared for open forum. <br /> 4.0 POLICY&COMPLIANCE <br /> 4.1 Deposits&Related Services Policies <br /> Starting in January 2018, staff will begin moving towards four billing cycles per month. Ms. <br /> Nelson stated that the revisions in the proposed policy reflect the new billing and due dates <br /> along with other changes recommended by legal counsel. The name of the policy has also <br /> been changed to Service Policies as there is already a stand-alone Customer Deposit Policy. <br /> Commissioner Stewart stated that she liked the changes that had been made and that it was <br /> well worded. She noted that because some of the information had been shuffled around,the <br /> acronym NSF was used in section 3B,but wasn't defined as Non-Sufficient Funds until later in <br /> the policy. Staff indicated that they would make that correction. <br /> Mr. Adams explained the motivation behind moving to the multiple billing cycles and how the <br /> customers and the utilities will benefit from the change. <br /> Page 2 <br /> Regular Meeting of the Elk River Municipal Utilities Commission <br /> November 14,2017 <br />