4.11 SR 12-18-2017 - Laserfiche WebLink

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28 Telephone Contact the pertinent City staff person listed in the Contact Information section of Appendix E to submit an oral grievance. The staff person will prepare and submit the grievance form on behalf of the person filing the grievance. Paper Submittal Contact the pertinent City staff person listed in the Contact Information section of Appendix E to request a paper copy of the cities grievance form, complete the form, and submit it to the Responsible Party. A staff person will utilize the Internet method above to submit the grievance on behalf of the person filing the grievance. The ADA Grievance Form will ask for the following information: The name, address, telephone number, and email address for the person filing the grievance The name, address, telephone number, and email address for the person alleging an ADA violation (if different than the person filing the grievance) A description and location of the alleged violation and the nature of a remedy sought, if known by the complainant. If the complainant has filed the same complaint or grievance with the United States Department of Justice (DOJ), another federal or state civil rights agency, a court, or others, the name of the agency or court where the complainant filed it and the filing date. If the grievance filed does not concern an Elk River facility, the city will work with the complainant to contact the agency that has jurisdiction. Within 60 calendar days of receipt, a staff person will conduct an investigation necessary to determine the validity of the alleged violation. As a part of the investigation, the staff person may conduct an engineering study to help determine the cities response. The staff person will take advantage of department resources and use engineering judgment, data collected, and any information submitted by the resident to develop a conclusion. A staff person will be available to meet with the complainant to discuss the matter as a part of the investigation and resolution of the matter. The City will document each resolution of a filed grievance and retain such documentation in the department’s ADA Grievance in accordance with state and federal law. The City will consider all specific grievances within its particular context or setting. Furthermore, the City will consider many varying circumstances including: 1) the nature of the access to services, programs, or facilities at issue; 2) the specific nature of the disability; 3) the essential eligibility requirements for participation; 4) the health and safety of others: and 5) the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to Sherburne County. Accordingly, the resolution by Sherburne County of any one grievance does not constitute a precedent upon which the City is bound or upon which other complaining parties may rely. File Maintenance The City shall maintain ADA grievance files in accordance with state and federal law. Complaints on Title II violations may also be filed with the DOJ within 180 days of the date of discrimination. In certain situations, cases may be referred to a mediation program sponsored by the Department of Justice (DOJ). The DOJ may bring a lawsuit where it has investigated a