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Elk River Municipal Utilities <br /> P.13-a - Performance Metrics and Incentive Compensation Policy Score Card - 2018 <br /> Awarded <br /> Category Percent Sub-Category Sub-Percent Goal Score Multiplier <br /> Percentage <br /> Meet <br /> Water Quality Standards 5 <br /> Requirements <br /> Lead and Copper quality 5 90th percentile <br /> 0 positive <br /> Bacteria Detection 5 samples <br /> Safety, Reliability CAIDI 5 <120 Min <br /> and Quality of 40 <br /> Utility Services SAIDI 5 <90 Min <br /> SAIFI 5 <0.5 <br /> Line Loss 5 <5% <br /> Water Loss 5 <12% <br /> Customer Satisfaction 5 >90% <br /> Customer Service Employee Turnover 10 <7.5% <br /> and Employee 25 <br /> Development <br /> Participation in Recommended <br /> and Mandatory Trainings 10 >95% <br /> Margins/Net Profit 20 >Budget <br /> Financial Goals 35 Reserves 10 >Target <br /> Inventory Accuracy 5 >95% <br /> Total Multiplier: <br /> Adopted December 12,2012 <br /> Revised October 11,2016 <br /> 74 <br />