4.1 ERMUSR 11-14-2017 - Laserfiche WebLink

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2) All applications for utility service made after the approved date of this policy, must be made by telephone, in writing, electronically, or in person and the following information is required: a)Date service is required. b)Name of person(s)responsible for service. c) Social Security numbers and Date of Birth for all persons responsible for service, or guarantor form signed. d) Telephone numbers(s). e)Mailing address, if different than service address. f)Deposit, if necessary per Deposit Policy. g) Service Agreement. 3) All of the customer's previously incurred obligations or delinquent bills to ERMU must be paid in full before new service will be;provided. 4) Any business serviced by ERMU that has not applied for service as required by this policy, and complied with the requirements contained herein, shall be considered an unauthorized user of ERMU services and subject to immediate disconnect without notice. 5) A new application for service and service agreement will be`required any time a commercial property changes ownership, changes tenants, or a new or different person or business entity is requesting service to the property. 6) Identification suitable to ERMU may be required for any application for service. 7) Unoccupied commercial rental properties and commercial properties without a current ERMU account shall be billed in the name of the owner and the owner shall be liable for payment of charges. 2.0 Billing Due Dates A) ERMU has four billing cycles. Each cycle is billed one time per month. Bills are due on the due date specified on the bill,which will be approximately 20 days after the bill is generated. B) Bills are payable at the offices of ERMU located at 13069 Orono Parkway in Elk River during regular business hours, by mail, online, or in provided drop boxes 24 hours per day. Drop boxes are provided outside the ERMU office and beside the post office boxes located off Freeport Street, north of the post office. Drop box locations may be changed from time to time. Automatic payment plans are available with Bank Pay. 3.0 Penalties and Delinquent Notices A) Bills are considered late the next business day following the due date, at which time a penalty of 10% of the original bill amount is added to the account. A Reminder Notice/Notice of Delinquency is generated the same day penalties are assessed. B) Any check given in payment for services that is returned by the bank marked NSF, will be subject to a NSF fee per the ERMU fee schedule. The NSF fee will be added to the account. C) Customers will be subject to additional deposit requirements after having late payments. 32