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Over/Under-billed Utility Account Policy <br /> Overview <br /> Purpose <br /> This policy provides guidance for City of Elk River utility accounts in cases in which a customer was over- <br /> billed or under-billed due to a clerical or other error on the city's part. <br /> Authority <br /> This policy is approved by the Elk River City Council and may only be amended by City Council motion or <br /> resolution. <br /> Policy <br /> Overview <br /> The city contracts utility billing and collection to Elk River Municipal Utilities. Due to policy,procedural, <br /> clerical or other changes and errors the potential exists for residential and commercial properties and/or <br /> entities to be under-billed or over-billed for city utility accounts. This policy provides a fair and consistent <br /> means to rectify such accounts with respect to the City of Elk River,its residents, and account holders. <br /> Under-billing <br /> In a situation in which it is found a utility account was not identified or under-billed, the city shall bill and <br /> receive payment for past billing for a period not to exceed 12 months from the current billing cycle. The <br /> city shall not receive or accrue interest charges for under-billing. <br /> Over-billing <br /> In a situation in which it is found a utility account was improperly over-billed, the city shall reimburse the <br /> customer the full amount of the excess billing for the period of error not to exceed the previous three years <br /> from the date of the last billing. The city will include interest at a rate in accordance with Minnesota <br /> Statutes Section 35E.02 for the period of overbilling. Refunds and/or credits will be determined by city <br /> staff. <br /> Policy History <br />