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Division Performance Measures & Goals for 2018 <br />Division: JIT <br />Completed by: Bob Pearson <br />Date: June 21, 2017 <br />Performance Measure <br />2016 Actual <br />2017 Estimated <br />2018 Pro <br />Number of Physical Servers <br />8 <br />8 <br />8 <br />Number of Virtual Servers <br />28 <br />30 <br />32 <br />Number of Desktop PCs <br />182 <br />190 <br />195 <br />Number of Laptops <br />38 <br />40 <br />40 <br />Number of Desk Phones <br />290 <br />290 <br />290 <br />Number of Cell Phones <br />125 <br />125 <br />125 <br />Number of data cards <br />52 <br />52 <br />54 <br />Number of Tablets <br />49 <br />50 <br />53 <br />Number of Wireless Access Points <br />21 <br />24 <br />26 <br />ERMU Desktop PCs <br />20 <br />22 <br />23 <br />ERMU Laptops <br />25 <br />25 <br />30 <br />ERMU Tablets <br />9 <br />9 <br />9 <br />Support Tickets <br />866 <br />900 <br />950 <br />Division Goal <br />Goal Objective/Task <br />Provide staff training in network infrastructure systems in <br />Maintain network reliability <br />order to update and maintain network systems and <br />equipment. <br />Develop policies and documented plans to provide for <br />Ensure network security/recovery <br />business continuity, disaster recovery, and incident <br />response <br />Explore efficiencies through technology <br />Research and implement new technology and systems to <br />meet service needs <br />Maximize system capacity with entreprenurial spirit. <br />Seek opportunities to partner with neighboring <br />communities to provide IT services. <br />