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<br />. <br /> <br />. <br /> <br />. <br /> <br />ELK RIVER MUNICIPAL UTILITIES <br />REGULAR MEETING OF THE <br />ELK RIVER UTILITIES COMMISSION <br />HELD AT THE ELK RIVER MUNICIPAL UTILITIES OFFICE <br />JULY 13, 1999 <br /> <br />Members Present: President, James Tralle; Vice Chairman, John Dietz; Trustee, George <br />Zabee <br /> <br />Staff Present: Bryan Adams, General Manager; Glenn Sundeen, Line Superintendent; <br />Robert McCari:ney, Water Superintendent; Patricia Hemza, Office Manager <br /> <br />Others Present: Vance Zehringer, Customer Services Consultant <br /> <br />1. Call meeting to order at 4:00 P.M.. July 13, 1999 <br /> <br />2. Consider Utilities Agenda <br /> <br />George Zabee moved to approve the Utilities Agenda, with one addition from <br />Bryan Adams. James Tralle seconded the motion. Motion carried 2-0. <br /> <br />3. Consider Consent Agenda <br /> <br />George Zabee moved to approve the Consent Agenda as follows: <br />6-8-99 Minutes <br />June Check Register <br />Financials <br /> <br />John Dietz arrived at 4:10 P.M. <br /> <br />5.1 Review Final Results from Customer Visits <br /> <br />Vance Zehringer presented his final report on the Key Account Visits he has <br />made. He noted that in each case, these key accounts were very satisfied with <br />the level of service and experiences they had in dealing with utility personnel, <br />as well as the reliability of service. The area of concern in ten percent of those <br />demand customers is the cost of electricity due to their low load factor. Various <br />solutions were discussed between Staff and the Commission. James Tralle noted <br />the fine job that is being done by Vance Zehringer, and expressed his <br />appreciation. <br />