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<br />Organizational Profile Example: City of Irving, TX
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<br />CITY OF IRVING, TEXAS
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<br />Employees’ daily practice of the Leadership Model (LM).
<br /> ORGANIZATIONAL PROFILE
<br />(Figure 1.1-1).
<br />P.1 Organizational Description
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<br />Employees’ focus on the customer and their desire to
<br /> The City of Irving is a vibrant, forward-focused and agile
<br />serve customers.
<br />municipal organization located between Dallas and Fort
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<br />Employees’ focus on the strategic plan, mission and
<br />Worth. Incorporated in 1914, approximately 217,762 residents
<br />results.
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<br />make Irving their home. Irving is the 13 most populous city
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<br />Employees’ focus on creating value and improving work
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<br />in Texas and 94 in the U.S. The median age of residents is 31
<br />processes.
<br />years, median income is $46,354 and 57% have some college
<br />Our purpose is to ensure the delivery of services of public
<br />or higher educational level. According to the recent census,
<br />importance within Irving’s defined geographical limits. The
<br />the city’s ethnic composition is 31% White, 12% Black, 14%
<br />following core competencies support the city’s mission of
<br />Asian, 2% Other and 41% Hispanic of any race. The city’s
<br />providing exceptional customer service:
<br />land area is 67.9 square miles, of which 14% is occupied by
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<br />1.Fiscal management
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<br />the 4 busiest airport in the U.S., DFW International Airport.
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<br />2.Strategic focus/alignment
<br /> A new business model was put into place in 2006 and
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<br />3.Process improvement
<br />staff began to function in a non-traditional government way.
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<br />4.Communication
<br />In 2011, the City of Irving became the first city in the State of
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<br />5.Customer focus
<br />Texas to receive the Texas Award for Performance
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<br />Excellence.
<br />Figure P.1-2 Workforce Profile
<br /> P.1.a(1) Product/Service Offerings: The city delivers a
<br />Workforce Profile
<br />broad spectrum of services and infrastructure to support both
<br />Gender 26% Female; average age 45
<br />residents and businesses. Core services include law
<br />74% Male; average age 44
<br />enforcement and compliance, fire protection and emergency
<br />Tenure 0-5 years 23%; 5-10 years 20%; 10-15 years
<br />medical services, water and sewer services, refuse collection,
<br />20%; 15-20 years 12%; 20-25 years 12%; 25+
<br />street maintenance and traffic management, parks, library,
<br />years 14%
<br />recreational and cultural programming and capital
<br />Employment 13% exempt; 87% non-exempt
<br />improvements. City services are delivered directly and
<br />Status
<br />34% civil service; 66% general govt.
<br />indirectly through employees who work in 13 operating and
<br />Ethnicity 70% white; 19% Hispanic; 8% black;
<br />10 support departments. Customers also visit city facilities to
<br />3% other
<br />receive services or conduct business transactions. A variety of
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<br />business activities are available for customers through the
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<br />P.1.a(3) Workforce Profile: Irving’s workforce includes
<br />website, eliminating trips to City Hall.
<br />just fewer than 1,700 full-time city employees, and expands to
<br />more than 2,000 when part-time and summer seasonal staff are
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<br />included. The employee workforce profile is represented in
<br />Figure P.1-1 Mission, Vision, Values
<br />Figure P.1-2 and can be further segmented by department and
<br />Mission
<br />job classification. Education levels and minimum required
<br />Deliver exceptional services and promote a high quality of life for
<br />competencies are detailed in employee job descriptions. A
<br />residents, visitors and businesses.
<br />tuition reimbursement program is available for employees
<br />Vision
<br />pursuing a two-year, four-year or master’s level degree
<br />Irving will be the model for safe and beautiful neighborhoods, a
<br />\[5.2.c(1)\] and Figure 7.3-30. There are no organized
<br />vibrant economy, and exceptional, recreational, cultural and
<br />bargaining units for city employees. The Police and Fire
<br />educational opportunities.
<br />Departments, which are civil service, have associations for the
<br />Values
<br />purpose of representation on issues. Key factors that engage
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<br /> We exhibit personal integrity with every decision.
<br />•the workforce and motivate them to accomplish the mission
<br /> We serve by leading and lead by serving.
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<br /> We show a high level of respect and concern for our coworker
<br />are listed in Figure P.1-3.
<br /> and customers.
<br /> Irving offers competitive benefits. Key benefits include
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<br /> We encourage creativity and innovation to improve our
<br />retirement fund options, medical, dental and vision insurance,
<br /> effectiveness.
<br />as well as paid time off in the form of sick time, vacation,
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<br /> We learn and grow in a progressive work environment.
<br />personal leave and holidays. The city also offers a
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<br /> We excel through desire, determination and dedication.
<br />comprehensive wellness program that includes monthly
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<br />financial rewards to employees for successfully attaining
<br /> P.1.a(2) Vision and Mission: We have a customer-
<br />certain health-related goals. Other benefits include life
<br />focused, team-building culture that is aligned with our
<br />insurance, group legal plans, an employee assistance program
<br />strategic plan. Over the past five years, the culture has been
<br />and elective supplemental insurance packages and long-term
<br />strengthened by senior leaders (SL) through strong consistent
<br />care insurance. Additional retirement savings and planning
<br />communication about our Mission, Vision and Values (Figure
<br />opportunities are available through the 457 deferred
<br />P.1-1), strategic plan and the leadership role of employees at
<br />compensation plan. Workforce health and safety requirements
<br />all organizational levels. Distinctive characteristics of our
<br />are a safe work environment, protection from injury, and
<br />culture are:
<br />support for a healthy lifestyle. Employees are provided with
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<br />basic personal protective equipment and safety training.
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